What happens when your 'hero' engineer leaves unexpectedly?

Our client is a family-owned business that hosts some of the largest children's consignment sales in the Atlanta, Georgia area.  Over the past 20 years, they have worked hard to build a loyal and ever-growing following that now includes more than 2000 consigners per sale.

As the number of sellers has continued to steadily increase year over year, the IT systems supporting the company's sales began to strain.  In addition, at the beginning of 2016, the lone 'hero' engineer in charge of IT systems abruptly quit, leaving our client in a vulnerable position heading into their sales season.  With an outdated code base and no IT management, our client lost a significant amount of business over the course of their first two sales as their systems began to fail.

• Increase in Sales Volume: Boosted sales volume by 25% per event as a result of stabilized systems, allowing for higher transaction throughput and uninterrupted service for consigners and buyers.
• Decrease in IT Maintenance Time: Reduced IT maintenance time by 60% due to remote access capabilities and automated updates, allowing employees to focus on operational tasks rather than system troubleshooting.
• Improvement in User Satisfaction: Improved user satisfaction scores by 30%, as consigners and employees now experience a stable, efficient system that enhances both the selling and administrative processes.