Chat & Voice Agents
Answer and transact across chat and voice around the clock, and hand the hard cases to a person with the context intact.
- Omnichannel support
- CRM and ticketing integration
- Intelligent human escalation
Resolve customer requests across voice and chat
Cut ticket backlog and multiply your automated resolutions. AI agents answer calls and chats, resolve FAQs and transactions in your CRM, and escalate with full context.
Order status · Chat
- Customer verified
- Order located
- SMS alert set
- Ticket closed
Let's see what's filling your backlog
Nothing goes live without your sign-off. Bring us the request your team answers all day, or a pilot that can't finish the task.
01Discovery
We sort your customer requests into routine ones and ones that need a person, and put a cost on each.
Use cases that cut cost to serve at scale
BFSI Support
Verify the customer, answer account and claims questions, collect documents in chat, and escalate only the regulated step.
- Policy and account queries
- Claims status lookup
- Document verification in chat
Shopping Concierge
Turn a plain-language need into compatible products, a ready cart, and support after the order ships.
- Natural-language product search
- Cart and checkout assistance
- Order tracking
HR Concierge
Answer policy, benefits, and leave questions from the source documents and HRIS, and route the exceptions to HR.
- Policy and benefits Q&A
- Leave and attendance queries
- HRIS lookup
Cinema Booking Concierge
Book the show and seats in conversation, validate the discount ID, and write the ticket into the cinema system.
- Conversational seat selection
- Discount ID validation
- Ticketing-system write-back
Trusted to see every request through
~80% less research time
A voice-first copilot compressed weeks into hours
Unified threads, multi-model orchestration, and a proactive catch-up feed.
+16.1% source-to-interview
Recruiting agents improved candidate sourcing
Search-string, job-description, and end-to-end recruiting agents.
Confidential client75% fewer stuck sessions
Web agents stopped getting stuck
Robustness improvements across multi-step web tasks.
We make sure customers prove who they are before seeing their account
Identity boundaries
Account data appears only after the required verification.
Human escalation
Low confidence and regulated decisions route to a person.
Guardrails
Approved scripts, topics, and actions constrain every channel.
Logging & tracing
Conversation, retrievals, actions, and hand-offs stay auditable.
State management
Context persists across channels without inventing missing facts.
Quotas
Rate and spend limits contain loops, abuse, and unexpected demand.
More resources
The Philippine AI Report: Executive Brief
AI adoption is widespread. Scaling it is the harder task. Explore the leadership decisions, organizational barriers, and practical priorities that help Philippine businesses move beyond pilots.
The Philippine AI Report
A national benchmark of AI adoption across the Philippines. Explore the research, the policy and talent landscape, and comparisons with ASEAN peers—with a roadmap for moving from experimentation to scaled execution.
Scaling AI Across the Filipino Retail Value Chain
A closer look at AI across Philippine retail. Discover opportunities in demand forecasting, logistics, back-office operations, and customer experience—and the barriers retailers must address to put them into practice.
